Shipping Questions

WHERE DO YOU SHIP FROM?
We ship ALL our watches from Rotorua, New Zealand where we hold the stock.

HOW MUCH DOES SHIPPING COST?
We ship all our watches for FREE on orders over $30 or for $3.95 on orders under $30 This is to anywhere in NZ by courier and a non-rural addresses.
The normal delivery time is about 2 - 4 days. 

HOW MUCH EXTRA DOES RURAL EXPRESS DELIVERY COST?
Our courier charges us an extra $4.95 for rural delivery so we have to pass this cost on. Please select the Rural Delivery option when checking out, as it's not automatically selected based on addresses.

DO YOU SHIP TO PO BOXES?
Yes. We can deliver to PO Boxes using Courier Post.

HOW WILL IT BE PACKAGED?
Watches will be safely wrapped in courier bubble bags or eco friendly paper packaging.

HOW LONG AFTER ORDERING WILL MY WATCH BE SENT?
All orders up to midnight are normally packed the next morning and dispatched around 3pm. We do not dispatch or deliver on weekends or public holidays.

HOW CAN I CHECK THE DELIVERY STATUS OF MY ORDER?
All orders will get a tracking code when the watch is packaged and ready to be collected by the courier. All watch orders have a tracking code that will be emailed to you when the watch is packed ready for the courier to collect. You can check the delivery status anytime on our tracking page.

Have a question? Please fill out the form on the Contact Us page or email us at sales@kidswatches.co.nz and we will be happy to help.

We try to reply to all queries on the same day.