Shipping Questions

WHERE DO YOU SHIP FROM?
We ship ALL our watches from Rotorua, New Zealand where we hold the stock.

HOW MUCH DOES SHIPPING COST?
We ship all our watches for FREE. This is to anywhere in NZ by courier. The normal delivery time is 1-2 days. For rural addresses the delivery time is 2-3 days. 

DO YOU SHIP TO PO BOXES?
Yes. We can deliver to PO Boxes using Courier Post.

HOW WILL IT BE PACKAGED?
Starting October 23rd 2025 we have our new gift boxes that every watch will come in and will be safely wrapped in bubble wrap and sent in courier bubble bags.

HOW LONG AFTER ORDERING WILL MY WATCH BE SENT?
All orders are normally dispatched within 30 minutes of your order being placed. Orders are then picked up around 2-4pm each day.

HOW CAN I CHECK THE DELIVERY STATUS OF MY ORDER?
All orders will get a tracking code when the watch is packaged and ready to be collected by the courier. All watch orders have a tracking code that will be emailed to you when the watch is packed ready for the courier to collect. You can check the delivery status anytime on our tracking page.

Have a question? Please fill out the form on the Contact Us page or email us at sales@kidswatches.co.nz and we will be happy to help.

We try to reply to all queries on the same day.